Overselling is a known industry fact in web hosting. The vendor know that
their customer will never use their resources. And it is safe to assume that the
clients will maybe use 75% of the resource purchased. To the web host vendor,
this means that they can sell more resources than what they actually have.
Overselling is safe in most case if the vendor can manage it well. But
sometimes, things might be out of control, system becomes not reliable because
of too many web sites are hosted in one server, or you might not be able to find
someone to answer your question for too many requests is in the queue.
So, not to work with those who are in the trouble of overselling is one of
the key factors in finding a reliable environment for your site. And below are 2
methods you can leverage.
1) Verify their customer service system
There are many ways to see to do
it. For email support, you can send an email to them for some question to see
how fast you can receive a feedback. Right now, the most companies will promise
you a reply within 24hours, and for those with great customer support, usually
you can get an answer very soon, probably just couple hours. And you also can
give them a call to see whether their phone support really work. There are a lot
of case happened that the toll-free support number are always in a busy status.
I do complaints this to their support via online chatting system. And what I get
is a smiling without any explanation. With this, you will know that even those
supporters within their own company know it doesn't.
2) Go to some customer review web site to see the feedback
It would be
good to spend some time to read through some customers feedback for your
potential service providers considering you might host your important web site
there. For this one, you also need to care about it. Some web hosting companies
use very aggressive marketing methods, they might hire people to write the good
review for them, and put those review into the forum, hosting review site, etc.
The latest case is for web-hosting-buzz.com, the affiliate link or promotion
links are put everywhere in forum, but actually, it's not so good as they have
described.
Since right now, most of the web hosting service providers will give you at
least 30 days trial periods, it's important to leverage this opportunity to
verify the operation status so that you can put your money and business in
safe.
